Mid market enterprises and startups lack the equipped help desk support infrastructure and resources as their budgets do not allow them the cost. Under such circumstances it is difficult for them to respond quickly without sacrificing support quality and customer satisfaction.
PrideVel offers competent customer facing technical product support to businesses looking to expand/ enhance their customer support function with experienced and capable technical resources. Our solutions allow businesses to expand the help desk support provided by their in-house team from 8/5 to 24/7 support to their customers through us and help them reduce their TCO.
In collaboration with our clients we develop several metrics to define suitable support and service levels, L1, L2, L3, and P1, P2, P3– so we could measure and meet our client’s customer expectations.
Key highlights of our customer support services:
SLA based support
Industry standard support framework
Emphasis on preventative maintenance to avoid problems arising from short-term solutions
Continuous monitoring and analysis of issues to develop effective corrective and preventive actions
Flexibility to ramp up and down resources based on changing needs without long term commitment
Reduces operating costs
Improve response time
Focus on core activities
Consistent high quality support by a dedicated team
Improves support outside normal working hours
Maximize flexibility to respond to change in demand