We have an urgent requirement of collection specialists/agent (nos. 2) for our US based customer.
Job Description/Duties
Making collection calls and/or correspondence in a fast paced goal oriented collections department
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Being accountable for reducing delinquency for assigned accounts
Developing and executing collection processes on past due accounts
Preparing collection files with supporting documentation on accounts, status reports of payments for the sales team and the management.
Documenting data regarding disputes in payments for the management and the sales team
Performing other assigned tasks and duties necessary to support the Accounts Receivable Department
Enlisting the efforts of sales and senior management when necessary to accelerate the collection process
Communicating & following up effectively with sales department regarding customer accounts on a timely basis
Establishing and maintaining effective and cooperative working relationships with dealers and sales
Knowledge/Experience/Skills
Bachelor’s degree in B.Com
4-6 years of experience in collection
NetSuite experience a plus
Prior experience working in an offshore KPO account a plus
Strength in building trusted relationship with customer and management
Willingness to take initiatives and take ownership of work
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