We have an urgent requirement of collection specialists/agent (nos. 2) for our US based customer.

Job Description/Duties

  • Making collection calls and/or correspondence in a fast paced goal oriented collections department

  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos

  • Being accountable for reducing delinquency for assigned accounts

  • Developing and executing collection processes on past due accounts

  • Preparing collection files with supporting documentation on accounts, status reports of payments for the sales team and the management.

  • Documenting data regarding disputes in payments for the management and the sales team

  • Performing other assigned tasks and duties necessary to support the Accounts Receivable Department

  • Enlisting the efforts of sales and senior management when necessary to accelerate the collection process

  • Communicating & following up effectively with sales department regarding customer accounts on a timely basis

  • Establishing and maintaining effective and cooperative working relationships with dealers and sales


  • Bachelor’s degree in B.Com

  • 4-6 years of experience in collection

  • NetSuite experience a plus

  • Prior experience working in an offshore KPO account a plus

  • Strength in building trusted relationship with customer and management

  • Willingness to take initiatives and take ownership of work

  • Proactively looking for solutions

  • Ability to plan, organize, and prioritize work

  • Strong English communication

Job Type: Full-time